Terms of Service

Effective date: August 2, 2026

These Terms of Service (“Terms”) are a legal agreement between you and OverSoul Ltd (“OverSoul”, “we”, “us”), a company registered in England with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX, governing your use of the Portal: Remote Play application (the “App”) on Apple platforms, and this website (the “Site”). By downloading, installing or using the App, or by accessing the Site, you agree to these Terms. If you do not agree, do not use the App or the Site.

1. Eligibility and age rating

The App itself is rated 4+ on the App Store. That rating applies to the App’s own interface and features, not to games or media you choose to stream through it. By using the App, you confirm that you meet any minimum age required by applicable law in your country to use the App and Apple services.

If you are under the age of majority where you live, a parent or legal guardian should review these Terms and supervise your use of the App. Purchases and subscriptions are billed through an Apple ID and may be subject to Ask to Buy, Screen Time, or other parental controls configured on the device or Apple ID.

Games and other content you stream through third-party services (for example PlayStation®, Xbox®, GeForce NOW™, or HDMI sources) are provided by those services, are not published by OverSoul, and may be rated for older audiences (including mature content). You (or your parent or guardian) are solely responsible for selecting age-appropriate content, enabling any parental controls offered by those services or by Apple, and complying with those providers’ terms and regional restrictions.

2. License

We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing. The App is licensed, not sold, to you. Except as permitted by those Usage Rules, you may not distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute or sublicense the App; if you sell your Apple device to a third party, you must remove the App from the device before doing so. You may not copy, modify, distribute, sell, lease, reverse-engineer, disassemble, attempt to derive the source code of, or create derivative works of the App, any updates, or any part thereof, except to the extent such restrictions are prohibited by applicable law or permitted by the licensing terms of any open-source components included with the App. Updates and upgrades that replace or supplement the App are governed by these Terms unless accompanied by a separate agreement.

3. What the App does

Portal is a client application that lets you stream and play games from hardware and services you already own or subscribe to, including:

  • Remote play from PlayStation® and Xbox® consoles that you own or are authorized to use;
  • Cloud gaming services offered by third parties (for example PlayStation® Cloud Streaming, Xbox Cloud Gaming, and NVIDIA® GeForce NOW™), subject to your own eligible subscriptions;
  • Video input from HDMI/UVC capture devices connected to your Mac, iPad or Apple Vision Pro.

Portal does not host, sell, or provide games, game content, or gaming subscriptions. Game availability, catalogs, queues, ads, streaming quality, regional restrictions, and console functionality are controlled by the respective platform providers and your network conditions. A Portal membership (if any) is separate from any PlayStation, Xbox, GeForce NOW, or other third-party subscription you may need.

If you use HDMI/UVC capture, you are solely responsible for ensuring you have the right to capture, display and use the content you input, and for complying with copyright law and any applicable console, game or service terms. We do not provide, license or endorse any captured content.

Immersive or stereoscopic viewing (including on Apple Vision Pro) may cause discomfort for some people. Take breaks as needed, follow Apple’s health and safety guidance for your device, and stop use if you feel unwell.

4. Third-party accounts and services

  • You are responsible for your PlayStation Network, Microsoft/Xbox, NVIDIA, and Apple accounts, including their security and compliance with their own terms of service.
  • Your use of Sony, Microsoft, and NVIDIA services through the App must comply with the applicable terms of those providers (including membership tiers, advertising, queue, and regional rules). We are not responsible for changes those providers make to their services, APIs or policies, which may affect App functionality at any time.
  • You must comply with applicable third-party terms when using the App, including any wireless data, internet or network service agreement (for example, you must not use the App in a way that violates your carrier or ISP terms).
  • The App may enable access to external websites and services. We are not responsible for examining or evaluating the content or accuracy of such external services, and your use of them is at your own risk. We may change, suspend or limit access to external services at any time without notice.
  • Credentials, tokens, or settings you enter in the App are used to connect you to services you choose. You are responsible for safeguarding them on your devices.

5. Subscriptions and purchases

  • The App is free to download. Certain App features require a paid Portal membership, available as auto-renewing subscriptions (weekly, monthly, quarterly or yearly) or a one-time lifetime purchase, billed through your Apple ID.
  • Portal memberships do not include PlayStation, Xbox, GeForce NOW, or other third-party cloud or console subscriptions, which you must obtain separately from those providers where required.
  • Payment will be charged to your Apple ID account at confirmation of purchase.
  • Auto-renewing subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage or cancel subscriptions in your Apple ID account settings at any time.
  • If a free trial is offered, any unused portion of the free trial period is forfeited when you purchase a subscription, where allowed by Apple.
  • Payments, refunds and Family Sharing are handled exclusively by Apple under the Apple Media Services Terms. Except where required by law, purchases are non-refundable by us; refund requests should be directed to Apple.
  • Prices may change; changes apply only to subsequent billing periods after notice through the App Store.

6. Acceptable use

You agree not to:

  • Use the App to access consoles, accounts or content you are not authorized to access;
  • Circumvent technical protection measures of any game, console or streaming service;
  • Use the App in violation of applicable law or third-party terms (including membership, advertising, regional, or fair-use rules of cloud or console providers);
  • Interfere with, disrupt or place undue load on our services or infrastructure;
  • Sublicense, resell or provide the App as a commercial service to third parties;
  • Use the Site to scrape, attack, or attempt unauthorized access to our systems, or to post unlawful or harmful content.

7. Intellectual property

The App and the Site, including their design, code, artwork and branding, are owned by OverSoul and protected by intellectual property laws. PlayStation, PlayStation 4, PlayStation 5 and PlayStation Portal are trademarks of Sony Group Corporation. Xbox, Xbox One, Xbox Series S, Xbox Series X and Xbox Live are trademarks of Microsoft Corporation. NVIDIA, GeForce and GeForce NOW are trademarks of NVIDIA Corporation. Apple, iPhone, iPad, Mac, Apple TV and Apple Vision Pro are trademarks of Apple Inc. Portal: Remote Play is an independent product and is in no way endorsed by or affiliated with Sony Group Corporation, Microsoft Corporation, NVIDIA Corporation, or Apple Inc.

8. Privacy

The App collects no personal information. Anonymous crash diagnostics and anonymous usage analytics help us improve the App. You agree that we may collect and use technical data and related information—including technical information about your device, system and application software—that is gathered periodically to facilitate software updates, product support and other services related to the App, in a form that does not personally identify you. See our Privacy Policy for details.

9. Disclaimer of warranties

THE APP AND THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT AND NON-INFRINGEMENT. STREAMING PERFORMANCE DEPENDS ON YOUR NETWORK, DEVICES AND THIRD-PARTY SERVICES, WHICH ARE OUTSIDE OUR CONTROL. NO ORAL OR WRITTEN INFORMATION OR ADVICE FROM US CREATES A WARRANTY. NOTHING IN THESE TERMS AFFECTS STATUTORY RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OVERSOUL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP OR THE SITE — INCLUDING LOSS OR UNAVAILABILITY OF THIRD-PARTY GAMES, CLOUD QUEUES, CONSOLE CONNECTIVITY, OR CAPTURED CONTENT. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE APP (PORTAL MEMBERSHIP) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIFTY US DOLLARS (USD $50), WHICHEVER IS GREATER. WE DO NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

11. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless OverSoul and its officers, directors, employees and agents from and against claims, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your unauthorized use of consoles, accounts or content; (b) your capture, display or distribution of content via HDMI/UVC or otherwise; (c) your breach of these Terms or of third-party terms; or (d) your violation of applicable law. This does not require you to indemnify OverSoul for OverSoul’s own negligence or willful misconduct where such a requirement would be unenforceable.

12. Apple-specific terms

  • These Terms are concluded between you and OverSoul only — not with Apple. OverSoul, not Apple, is solely responsible for the App and its content.
  • OverSoul is solely responsible for providing any maintenance and support services for the App, as specified in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish maintenance or support services for the App.
  • OverSoul is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are OverSoul’s sole responsibility.
  • OverSoul, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation. These Terms do not limit OverSoul’s liability beyond what is permitted by applicable law.
  • In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, OverSoul, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of that claim.
  • You represent and warrant that (i) you are not located in a country or region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country or region; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • You may not use or otherwise export or re-export the App except as authorized by United States law and the laws of the jurisdiction in which the App was obtained. In particular, the App may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. You also agree not to use the App for any purposes prohibited by United States law, including the development, design, manufacture or production of nuclear, missile, or chemical or biological weapons.
  • The App and related documentation are “Commercial Items” as defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” as used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with those provisions, the software and documentation are licensed to U.S. Government end users only as Commercial Items and with only those rights as are granted to all other end users under these Terms.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

13. Termination

These Terms are effective until terminated by you or us. Your rights under these Terms will terminate automatically if you fail to comply with any of them. We may also suspend or terminate your access to the App if you materially breach these Terms. Upon termination, you must cease all use of the App and delete it from your devices. Sections 2, 6, 7, 8, 9, 10, 11, 12, 14 and 15 survive termination.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in another jurisdiction you may benefit from mandatory consumer protections and courts of your place of residence where applicable law so provides. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with the Privacy Policy and any Apple Media Services terms that apply to your download, are the entire agreement between you and OverSoul regarding the App and the Site, and supersede prior understandings on that subject. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the App or the Site after changes take effect constitutes acceptance of the revised Terms.

17. Contact

Questions, complaints or claims about the App or these Terms should be directed to:
OverSoul Ltd
128 City Road, London, United Kingdom, EC1V 2NX
Email: portal.support@oversoul.love

Support is provided by email. If Apple or applicable law requires a telephone contact for your region, please email us and we will provide an appropriate contact method.